FAQ
Frequently Asked QuestionsPertanyaan yang Sering Diajukan
Samples, minimum orders, delivery terms, payment and legal registration — answered.Sampel, minimum order, syarat penyerahan, pembayaran, dan legalitas — terjawab di sini.
Company & LegalPerusahaan & Legalitas
What is the difference between PT Perniagaan Pasifik Utara and Northern Pacific Trading Pte. Ltd.? Which one should I contact?Apa beda PT Perniagaan Pasifik Utara dan Northern Pacific Trading Pte. Ltd.? Saya harus menghubungi yang mana?
PT Perniagaan Pasifik Utara (Jakarta) runs our operations and serves buyers and projects in Indonesia. Northern Pacific Trading Pte. Ltd. (Singapore) is our international trading arm. Both belong to Northern Pacific Group and can be reached at contact@northernpacifictrading.com — we route every enquiry to the right entity.PT Perniagaan Pasifik Utara (Jakarta) menjalankan operasional dan melayani pembeli serta proyek di Indonesia. Northern Pacific Trading Pte. Ltd. (Singapura) adalah lini perdagangan internasional kami. Keduanya bagian dari Northern Pacific Group dan dapat dihubungi di contact@northernpacifictrading.com — setiap permintaan akan kami teruskan ke entitas yang tepat.
Is the company officially registered?Apakah perusahaan terdaftar resmi?
Yes. PT Perniagaan Pasifik Utara holds NIB 1901240049604 and Ministry of Law decree AHU-0004723.AH.01.01.TAHUN 2024. Northern Pacific Trading Pte. Ltd. is registered with ACRA Singapore under UEN 202643570N and can be verified on Bizfile.Ya. PT Perniagaan Pasifik Utara terdaftar dengan NIB 1901240049604 dan SK Kemenkumham AHU-0004723.AH.01.01.TAHUN 2024. Northern Pacific Trading Pte. Ltd. terdaftar di ACRA Singapura dengan UEN 202643570N dan dapat dicek di Bizfile.
Products & QualityProduk & Mutu
What silica sand and silica gravel specifications are available?Spesifikasi pasir dan kerikil silika apa yang tersedia?
High-purity silica with SiO₂ above 99%. Silica sand is available in mesh -30, 16–30, +16 or tailored sizing; silica gravel in 5–25 mm, 5–90 mm and 5–120 mm, or custom sizes on request.Silika kemurnian tinggi dengan SiO₂ di atas 99%. Pasir silika tersedia dalam mesh -30, 16–30, +16, atau ukuran khusus; kerikil silika 5–25 mm, 5–90 mm, dan 5–120 mm, atau ukuran lain sesuai permintaan.
Can I get a free sample and a Certificate of Analysis?Apakah bisa mendapat sampel gratis dan Certificate of Analysis?
Yes. Samples are free of charge and can be sent anywhere in the world. Every shipment comes with a Certificate of Analysis, and full specification sheets are available on request.Bisa. Sampel gratis dan dapat dikirim ke seluruh dunia. Setiap pengiriman disertai Certificate of Analysis, dan lembar spesifikasi lengkap tersedia atas permintaan.
Who verifies product quality?Siapa yang memverifikasi mutu produk?
Our in-house inspectors sample at source, an accredited independent laboratory (Corindo) issues the Certificate of Analysis, and independent surveyors such as SGS and Sucofindo verify quantity and quality at loading.Inspektur internal kami mengambil sampel di sumber, laboratorium independen terakreditasi (Corindo) menerbitkan Certificate of Analysis, dan surveyor independen seperti SGS dan Sucofindo memverifikasi kuantitas serta mutu saat pemuatan.
Orders & ShippingOrder & Pengiriman
What is the minimum order quantity?Berapa minimum order?
Minimum order generally follows the vessel capacity available for the route:- Short inter-island routes (e.g. East Kalimantan – West Sulawesi): barges of 3,500–8,000 MT
- Medium to long domestic routes (western to central and eastern Indonesia): barges of 7,500–8,000 MT
- International trade: mother vessel, typically 30,000–50,000 MT — orders can be matched to vessel capacity
Minimum order umumnya mengikuti kapasitas kapal yang tersedia untuk rute tersebut:- Rute antarpulau jarak dekat (mis. Kalimantan Timur – Sulawesi Barat): tongkang 3.500–8.000 MT
- Rute domestik jarak menengah–jauh (Indonesia bagian barat ke tengah dan timur): tongkang 7.500–8.000 MT
- Perdagangan internasional: mother vessel, umumnya 30.000–50.000 MT — pesanan dapat disesuaikan dengan kapasitas kapal
Which delivery terms do you offer?Syarat penyerahan apa saja yang tersedia?
Loco (pickup at source), FAS, FOB barge, FOB mother vessel, CIF by barge and CIF by ocean-going mother vessel — using barges, LCTs, bulk carriers or containers.Loco (diambil di sumber), FAS, FOB tongkang, FOB mother vessel, CIF dengan tongkang, dan CIF dengan ocean-going mother vessel — menggunakan tongkang, LCT, kapal curah, atau kontainer.
How long from order confirmation to shipment?Berapa lama dari konfirmasi order sampai pengiriman?
Domestic orders are served from ready stock and ship within one week of order confirmation at the latest. Mother vessel shipments take up to one month to prepare.Pesanan domestik dilayani dari stok siap kirim dan dikirim paling lama satu minggu sejak konfirmasi order. Pengiriman dengan mother vessel membutuhkan persiapan hingga satu bulan.
Can I charter a barge or tugboat without buying material?Apakah bisa sewa tongkang atau tugboat saja, tanpa membeli material?
Yes. We offer time charter, freight charter and lump-sum charter for deck barges (180–330 ft), oil barges, SPOBs and LCTs.Bisa. Kami menyediakan time charter, freight charter, dan lump-sum charter untuk tongkang dek (180–330 ft), tongkang minyak, SPOB, dan LCT.
Export & PaymentEkspor & Pembayaran
Do you ship to international buyers?Apakah melayani pembeli internasional?
Yes. We supply high-purity silica sand and gravel for glass, solar and technology manufacturing, limestone and quicklime, construction aggregates, and crude palm oil and its derivatives to buyers worldwide.Ya. Kami memasok pasir dan kerikil silika kemurnian tinggi untuk industri kaca, panel surya, dan teknologi, serta batu kapur dan kapur tohor, agregat konstruksi, dan minyak sawit beserta turunannya ke pembeli di seluruh dunia.
Which payment methods do you accept?Metode pembayaran apa yang diterima?
Export: irrevocable documentary Letter of Credit at sight. PT Perniagaan Pasifik Utara is ready to act as L/C beneficiary today.
Domestic: with or without down payment, on cash or credit terms, as agreed in the contract.Ekspor: Letter of Credit berdokumen at sight yang tidak dapat dibatalkan (irrevocable). PT Perniagaan Pasifik Utara saat ini sudah siap menjadi penerima L/C.
Domestik: dengan atau tanpa uang muka, secara tunai atau tempo, sesuai kesepakatan kontrak.
Crushing Services & Palm OilJasa Crushing & Sawit
How fast can a mobile crusher be operational at our site?Berapa cepat mobile crusher bisa beroperasi di lokasi kami?
Within 7 days of mobilisation, with no concrete foundation required. Our current fleet covers 150–450 TPH. Projects run at the mine or quarry under the site owner’s IUP.Kurang dari 7 hari setelah mobilisasi, tanpa perlu pondasi beton. Armada kami saat ini berkapasitas 150–450 TPH. Proyek berjalan di lokasi tambang atau quarry di bawah IUP pemilik lokasi.
How much CPO can you supply per month?Berapa volume CPO yang tersedia per bulan?
20,000–50,000 MT per month, sourced from palm oil mills and refineries across Kalimantan through our trade hub in Pontianak.20.000–50.000 MT per bulan, bersumber dari pabrik kelapa sawit dan refinery di seluruh Kalimantan melalui pusat dagang kami di Pontianak.